Wednesday, 1 February 2012

Socitm Seminar "Fri Feb 10th" Park Ave Hotel, Belfast

Efficiency – the tools of the trade

Park Avenue Hotel, Belfast

Friday 10th February 2012


  9:30am           Registration

10:00am           Welcome and opening remarks
Joe Dolan, Chair SOCITM NI

10:10am           Reducing the Cost of your Telecommunications Infrastructure
- meeting your audit and governance requirements
                        Ger Connery, Sentel

10:50am           ITIL – Sustainable Efficiency, Effectiveness & Value in IT Services
            Bill Heffernan, Principal ITSM consultant SureSkills

11:20am           T E A   A N D   C O F F E E

11:40am           Implementing LEAN in a customer services environment
                        Jonathan Wilson, The Gem

12:10pm           Work of the Performance and Efficiency Delivery Unit (PEDU)
Richard Pengally, Performance and Efficiency Delivery Unit

12:30pm           Closing Remarks
Joe Dolan, Chair SOCITM NI
To reserve a place, please contact the branch secretary: Marie McCrory
To find out more about Socitm NI, please visit:
To become a member of Socitm NI

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