Socitm Seminar "Fri Feb 10th" Park Ave Hotel, Belfast

Efficiency – the tools of the trade

Park Avenue Hotel, Belfast

Friday 10th February 2012

Agenda

  9:30am           Registration

10:00am           Welcome and opening remarks
Joe Dolan, Chair SOCITM NI

10:10am           Reducing the Cost of your Telecommunications Infrastructure

- meeting your audit and governance requirements

                        Ger Connery, Sentel

10:50am           ITIL – Sustainable Efficiency, Effectiveness & Value in IT Services

            Bill Heffernan, Principal ITSM consultant SureSkills

11:20am           T E A   A N D   C O F F E E

11:40am           Implementing LEAN in a customer services environment

                        Jonathan Wilson, The Gem

12:10pm           Work of the Performance and Efficiency Delivery Unit (PEDU)

Richard Pengally, Performance and Efficiency Delivery Unit

12:30pm           Closing Remarks

Joe Dolan, Chair SOCITM NI

  

L U N C H

        

         

To reserve a place, please contact the branch secretary: Marie McCrory

To find out more about Socitm NI, please visit: http://www.socitm.net

To become a member of Socitm NI  https://www.socitm.net/forms/form/12/join_socitm